About Your Service
Rules of Service:
Your trash service provides either once or twice weekly residential trash service pick-up (depending upon your chosen plan) for your household only. It does not include commercial trash (even if you work from your home), construction debris, yard debris (grass clippings or leaves), wood or large items. It is impermissible to permit another household to use your trash service for disposal of their refuse. This is considered theft of services and is a breach of the contract terms. It is a violation of North and South Carolina law to dispose of yard waste with regular household trash.
The amount of trash you may place out for pick-up is limited to the trash that fits within your cart or carts (if you purchased a second cart from GBUSA, Inc.). You may purchase a second cart for service from GBUSA, Inc. The use of other companies carts for pick-up is not permitted. After you have received our cart for service, that is the only container acceptable for pick-up by our drivers.
The collection of extra trash from customers (that which does not fit within your cart) is limited to the discretion of GBUSA, Inc. We will make every effort to collect additional trash but this service is not in any way guaranteed.
Your contract term begins on the first day of a quarter (January 1, April 1, July 1 or October 1) and continues until the end of that quarter. Payments for billings are due on the first day a quarter begins. Should we be forced to resort to litigation to collect past due balances, customers agree to reimburse GBUSA, Inc. for any and all costs associated with said collection including but not limited to attorney's fees.
There is one recycling pick-up day per week per neighborhood.
Trash must be out for collection by 7 a.m. to ensure pick-up on any given day.
What are my trash pick-up days?
If you live in the following sub-divisions your collection day is:
MONDAY (Trash, Recycling & Yard Waste)
AND Thursday (Only trash collection and ONLY if you are a twice weekly customer)
Skipaway
Skycroft
Somerset
Steeplechase
The Gardens on Providence
The Reserve
The Reserve - East
Therrell Farms
Thunder Gulch
Unbridle
Vahalla Farms
Victoria Lake
Walden at Providence
Waldon on Providence
Waldon Pond (2 streets)
Weddington Chase
Weddington Trace
Willow Creek/Nellie Lane
Woodhall
Wyndham Hall Plantation
Canterfield Creek
Chatsworth
Drayton Hall
Firethorne
Highgate
Hunter Oaks
Hunter Oaks - Bennington
Hunter Oaks - Grayscroft
Hunter Oaks - Kingsmead
Innsbrook @ Firethorne
Lochaven
Marvin School Road
Providence Acres
Providence Downs
Providence Downs South
Providence Estates
Providence Glen
Rea Road
Sarsfield
Sedgefield
If you live in the following sub-divisions your collection day is:
THURSDAY (Trash, Recycling & Yard Waste)
AND Monday (Only trash collection and ONLY if you are a twice weekly customer)
Potter Road
Price Mill
Providence Place II
Providence Woods
Providence Woods South
Quintessa
Shannon Woods
Shaver Farms
Silvercreek
Skycroft
Stonegate
Stratford Hall
The Brooks
The Glen at Wesley Oaks
Twelve Oaks
Water Oak Colony
Weddington Downs
Weddington Heights
Weddington Heritage
Weddington Hills
Weddington Manor
Weddington Matthews Rd
Weddington Oaks
Weddington Woods
Wedgewood
Wellington Woods - I
Wellington Woods - II
Wesley Chase
Wesley Oaks
Wesley Springs
Williamsburg
Willow Oaks
Antioch Plantation
Avery
Berkley Point
Billy Howie Road
Birkshire
Blackstone
Bloomsberry
Brookhaven
Buleah Oaks
Cari Lane
Chambwood Drive
Champion Forest
Chatelaine
Cobblestone
Cox Road
Deal Road
Demere
Easthampton
Estates @ Wesely Oaks
Fox Run
Graystone
Hadley Park
Heather Glen
Highview Estates
Ivey Hill Ln
Lake Forest Preserve
Lake Providence
Lake Providence - EAST
Lindenwood
New Town Village
Poplar Ridge Farm
Potter Creek Estates
We try to work every day that we can. This may mean you WILL be collected on a holiday. Holiday collections may coincide with the Union County Landfill schedule. The back of your invoice will delineate any deviation in collection for the upcoming quarter.
What Trash is Acceptable?
GBUSA, Inc. will pick up bagged, household garbage only that fits within your supplied roll out can.
If you need a second roll out can, one will be provided but your quarterly invoice price will increase depending upon your level of service. Otherwise, it is not permissible to place a second can out for pick-up. These will not be collected. If prior arrangements are made, we will collect second roll outs at a charge of $4 per collection. Any customer who is found to be using their residential trash collection service for an off-premises business or permitting a neighbor to "share" their trash service shall be terminated as a customer with a loss of the remaining contract fees. We are willing to be more than reasonable, please do not abuse our services.
We will not pick up yard waste, any rocks, any dirt, any concrete, any construction debris or tree clippings. Unfortunately, we are finding more and more of these items in containers. They are unacceptable for disposal at the landfill and if they are present in your cart, the entire cart can not be collected. Please ensure that these items are not in your cart.
Boxes: We will take all you have - if more than 20 please give us a call as a courtesy so we can arrange the right truck to come to your home.
North Carolina State Law prohibits the disposal of Yard Waste (including grass clippings) into a landfill. This violation of law is punishable by a civil fine of up to $5,000 per day for for each violation. Read North Carolina Statute Chapter 130A-309.10 (f)(3).
As a result of this law - we are unable to collect yard waste and/or grass clippings with normal trash pick-up.
